FREE STANDARD SHIPPING ON ALL ORDERS
SHIPPING & RETURNS
Prime understands how important it is to receive your order quickly, this is why we aim to dispatch your order as swift possible. All orders are dispatched either on the same day or following business day. High volume periods may affect this timeframe.
Once we receive your order, a email will be sent that provides your tracking number and invoice. Please check your junk mail if you have not received a email within 24 hours. If after 24 hours you have not received a email, please contact us email@example.com
Shipping prices and timeframes are as follows -
STANDARD: 3 - 5 BUSINESS DAYS, FREE AT ANY VALUE
EXPRESS: 1 - 2 BUSINESS DAYS $9.99 or FREE OVER $150.00
STANDARD: 5 - 10 BUSINESS DAYS $25.00 OR FREE OVER $100.00
*Postage times may vary depending on public holidays, weekends, location, natural disasters, pandemics, customs investigations, Australia Post investigations & other uncontrollable factors. We will try our best to ensure you receive your orders asap.
If you have not received your package after 10 days (20 days international) please contact us to have the issue resolved.
Return & Exchange Policy
We provide all customers a 100% refund and exchange on their order if they meet our 3 step requirement.
1) Item is is not damaged (no stains, rips, shrinkage, colour fade, odour, and must be in exact condition from purchase)
2) Item is still functional - we do not offer a refund on items that can no longer serve the purpose of its intended use.
3) Return your order back to the address on the package (postage cost will be returned)
*Must be done within 21 days of receiving your day
Once we receive your package we have a 3 step process to get you your money back
1) Inspect item
2) If item customer as managed to follow all requirements refund your order payment/exchange item and re- ship (and cover postal cost)
3) If the customer has failed to meet the requirements, only the postage payment will be returned/ and their initial order.
For further questions or clarification, please feel free to contact - firstname.lastname@example.org